"When administrators [other leaders] take the time to ask for feedback and input, teachers [and other front-line workers] feel as though their contributions make a difference. However, the best administrators never ask for information they plan to ignore, and never ask for input on a decision they have already made." -If You Don’t Feed the Teachers, They Eat the Students p.23
This book contained a few gems like this, but was mostly long lists of ideas for supporting faculty and staff. The plethora of silly acronyms turned me off a bit.